Public Safety Role at Mission Hills

The HOA contracts with SOS Security to provide 24 hour a day, seven days a week security at Mission Hills.   On a daily basis there is a gate officer and a patrol officer on duty.

 

Public Safety is responsible for patrolling the buildings and the townhome clusters at least once per day. They make note of maintenance issues and turn those reports into the management center on a daily basis.   Additionally, the Public Safety Officers assist the Northbrook Fire Department with emergency calls, opening the entrance and elevators doors in the mid-rise buildings, and closing the doors after such calls.   The Public Safety Officers are also charged with enforcing the Mission Hills rules regarding speeding, stop signs and parking.

 

The Public Safety Director is a full-time, salaried position, and is responsible for the overall administration and operation of the Public Safety program.  This position reports to the HOA Property Manager, the chair of the HOA Public Safety Committee and the SOS Security Vice President – Illinois Region.   

 

During the summer when the pools are open, Public Safety adds an additional officer to its staff for pool patrol. The pool patrol officer works from 10:00 a.m.  – 6:00 p.m. on Saturdays, Sundays and Holidays unless it is raining. The pool patrol officer makes rounds on the golf cart and inspects the pools to insure that residents and guests are following the pool rules.

 

Between October and April the Director of Public Safety works two administrative shifts and three officer shifts during the week. Between May and September the Director works three administrative shifts and two officer shifts. This allows for more flexibility for scheduling during the warmer, busier months.

 

The patrol vehicle is owned by the HOA. The Public Safety staff is charged with maintaining the vehicle. The HOA pays all expenses associated with the vehicle. At no time is the vehicle to be used for personal business.

 

In the warmer months the Public Safety staff does utilize a golf cart which is supplied by the HOA. They use the cart to open and close the pools but not for use to do patrols.

 

Should you have any concerns or complaints, please email Sevko Mujanovic- Director of Public Safety.

 

If you would like to announce a guest arriving, you may email the Gatehouse. Please indicate in the email whether you would like Public Safety to call you upon guest arrival. Emails are checked throughout the day.